Man with Van Eel Pie Island Privacy Policy
This Privacy Policy explains how Man with Van Eel Pie Island collects, uses, stores, and protects personal data relating to customers and prospective customers. It applies to all Man with Van Eel Pie Island customers and enquiries in the local service area, regardless of how you contact us or use our services.
Man with Van Eel Pie Island is committed to complying with applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act. We only process personal data in a lawful, fair, and transparent manner.
Personal Data We Collect
We may collect and process different types of personal data about you when you contact us, request a quote, book a service, or otherwise interact with us. This may include:
Identification and contact details, such as your name, address, service address, and any alternative contact details you choose to provide.
Communication details, such as the content of your messages or calls, enquiries, and any information you provide when you describe your moving or transport requirements.
Service and booking information, such as details of your move or transport job, inventory descriptions you choose to share, dates and times, pickup and delivery locations, and any special instructions.
Payment-related information, such as the amount charged, payment method type, and payment status. Direct payment card details are not stored by us if you use a third-party payment provider; in such cases, those details are processed directly by the payment processor.
Technical and usage information, where relevant, such as how you found our service or basic analytics information about how you use our website or online forms, where these are in use.
How We Collect Your Data
We collect personal data directly from you when you contact us by phone, through online forms, or by other communication channels you choose to use. We may also receive personal data indirectly if another person books a service on your behalf and provides your contact information as a point of contact or service address.
Where we use analytics or similar tools on our website, limited technical data may be collected automatically, such as pages visited, time spent, and basic device information, in order to improve our services.
Lawful Basis for Processing
We process your personal data only when we have a lawful basis to do so. Depending on the circumstances, the lawful basis will usually be one or more of the following:
Contract. We process your personal data to provide quotations, respond to your enquiries, and deliver the man with van services you have requested. This includes taking steps at your request prior to entering into a contract, such as preparing a quote and confirming availability.
Legitimate interests. We may process personal data to manage our business operations, improve our services, handle customer support queries, and maintain appropriate records. When relying on legitimate interests, we consider your rights and expectations and do not use your data in ways you would not reasonably anticipate.
Legal obligations. We may process certain information to comply with legal or regulatory requirements, such as tax and accounting rules, record-keeping obligations, or responding to lawful requests from competent authorities.
Consent. In limited cases, where required by law, we may rely on your consent, for example for certain types of direct marketing communications. When processing is based on consent, you can withdraw that consent at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide quotations and estimates for man with van services.
To confirm and manage bookings, including coordinating dates, times, and locations.
To communicate with you about your enquiries, bookings, service updates, and any issues that arise.
To manage payments, invoicing, and related financial records.
To improve our services, including monitoring service quality and resolving complaints.
To keep internal records necessary for business management, tax, and accounting.
To comply with applicable laws, regulations, and law enforcement requests.
Data Sharing and Processors
We do not sell your personal data. However, we may share your personal data with carefully selected third parties when necessary for the purposes described above. These third parties will act as data processors or, in some circumstances, as independent controllers, depending on the nature of their services.
Typical categories of recipients may include:
Payment service providers that process payments on our behalf.
IT and hosting providers that store data or support our website, booking systems, or communication tools.
Professional advisers, such as accountants or legal advisers, where necessary for compliance, accounting, or legal purposes.
Public authorities or law enforcement, where we are under a legal obligation to share information or where it is necessary to protect our rights, customers, or the public.
Where we use processors, we ensure that they are bound by appropriate contractual obligations to keep your data secure and to process it only according to our instructions and applicable data protection laws.
International Data Transfers
Where any of our service providers or systems are located outside the United Kingdom or the European Economic Area, we will take appropriate measures to ensure that your personal data remains protected. This may include relying on adequacy regulations, standard contractual clauses, or other legally recognised mechanisms for data transfers.
Data Retention
We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet any legal, accounting, or reporting obligations.
In general, this means:
Enquiry and quotation data may be retained for a limited period after we respond to your request, in case you decide to proceed and to enable us to monitor and improve our services.
Booking and service data, including related contact details and invoices, may be stored for several years in line with legal requirements for financial and tax records.
Communications relating to complaints or disputes may be kept for as long as reasonably necessary to resolve the matter and to protect our legitimate interests.
When personal data is no longer required, we will securely delete or anonymise it.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, these may include the right to:
Access your personal data and receive a copy of the information we hold about you.
Request correction of inaccurate or incomplete personal data.
Request deletion of your personal data where there is no good reason for us to continue processing it, for example when it is no longer necessary for the purposes for which it was collected and we have no legal obligation to retain it.
Object to certain types of processing, including processing based on legitimate interests, particularly where it relates to direct marketing.
Request restriction of processing of your personal data in certain circumstances, for example while we verify the accuracy of the data or consider an objection.
Request the transfer of your personal data to you or to another organisation, where technically feasible and where the legal basis is contract or consent.
Withdraw consent where processing is based on your consent. Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.
You also have the right to lodge a complaint with a data protection supervisory authority if you believe that your personal data has been processed in a way that does not comply with data protection law.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration, or disclosure. These measures are designed to provide a level of security appropriate to the risks associated with the processing of your personal data.
Policy Scope and Updates
This Privacy Policy applies to all Man with Van Eel Pie Island customers and prospective customers in the service area and covers personal data collected in connection with our man with van services.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection best practices. Any updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal data.
