Terms and Conditions for Man With Van Eelpieisland

These Terms and Conditions govern the provision of man with van services by Man With Van Eelpieisland and set out the basis on which bookings are accepted, services are delivered, charges are applied, and responsibilities are allocated. By making a booking, confirming a quote, or allowing work to begin, the customer agrees to these terms. Please read them carefully before arranging any service.

These terms apply to domestic and commercial customers using our man and van or van and driver services for transport, collection, delivery, loading, unloading, disposal support, and related logistics. They are intended to create clear expectations for both parties and to reduce the possibility of misunderstanding. If any part of these terms is unclear, the customer should ask for clarification before the booking is confirmed.

For the purposes of these Terms and Conditions, “we”, “us”, and “our” refer to the service provider operating under the name Man With Van Eelpieisland, and “you” or “the customer” refers to the person or organisation requesting the service. A “booking” means any agreement for services made verbally, in writing, by email, by message, or through any other accepted method of communication.

1. Booking Process

All bookings are subject to availability and are only confirmed once we have agreed the service details, price basis, date, time window, access requirements, and any relevant conditions. A quotation may be provided in advance, but it is not a final booking unless accepted by both parties. We reserve the right to decline a request where the work is unsuitable, unlawful, unsafe, or outside our operational capacity.

When requesting a quote for a man with a van service, the customer must provide accurate and complete information, including the type and volume of items, collection and delivery addresses, property access details, floor levels, parking constraints, and whether any special handling is required. If the information supplied is incomplete or materially incorrect, the final price or service arrangement may need to be amended. Additional charges may apply where the actual job differs from the original description.

Once a booking is accepted, the customer is responsible for ensuring that the service can proceed at the scheduled time. This includes being present, or appointing an authorised representative, and making sure that access is available. If keys, parking permits, loading bay access, or site approvals are required, these must be arranged in advance unless we have explicitly agreed to assist with them.

2. Service Scope and Customer Responsibilities

Our services may include loading, transport, unloading, and reasonable handling assistance, but we do not automatically provide dismantling, reassembly, packing, or specialist lifting unless these tasks have been expressly agreed in advance. The customer remains responsible for ensuring that goods are properly packed and suitable for transport unless we have undertaken packaging or preparation as part of the service.

It is the customer’s duty to identify fragile, valuable, awkward, hazardous, or unusually heavy items before the booking begins. Examples may include glass, electronics, antiques, pianos, appliances, liquid containers, confidential materials, and items requiring two-person handling or specialist equipment. A van hire with driver arrangement does not transfer ownership or responsibility for the goods to us; we transport items on behalf of the customer, but the customer retains responsibility for legality, ownership, and declared value.

We may refuse to move items that are unsafe, illegal, inadequately packed, excessively heavy, or likely to cause damage to persons, property, or the vehicle. If we reasonably believe a load exceeds the agreed scope, we may pause the job, request additional charges, or decline to continue. Any delay or extra cost arising from inaccurate information provided by the customer will be payable by the customer.

3. Payments and Charges

All prices are quoted on the basis of the information available at the time of booking. Quotations may be calculated by hourly rate, fixed fee, distance, vehicle size, labour requirement, waiting time, or a combination of these factors. Unless stated otherwise, quotes exclude unforeseen extras such as parking charges, congestion-related costs, tolls, additional labour, waste disposal fees, storage, or out-of-hours waiting.

Payment terms will be confirmed at booking stage. We may require a deposit, part payment, or full payment in advance, particularly for longer jobs or limited-availability dates. Balance payments must be made in the agreed manner and by the agreed time. Where payment is requested on completion, immediate settlement may be required before unloading, release of items, or final departure, unless we have agreed otherwise in writing.

Late payment may result in cancellation of the service, suspension of future bookings, and recovery action where necessary. The customer is responsible for all reasonable costs incurred in collecting overdue sums, including administrative fees, bank charges, and any lawful debt recovery costs. If a charge is disputed, the undisputed portion must still be paid on time.

4. Cancellations, Delays, and Changes

The customer may cancel or reschedule a booking, but notice should be given as early as possible. Cancellations made within a short period of the scheduled service may incur a charge to reflect vehicle allocation, lost time, planning costs, or staff commitment. If a deposit has been taken, it may be non-refundable where the cancellation falls within the stated cancellation period or where we have already incurred costs.

If the customer is delayed, fails to provide access, or is not present at the agreed time, we may charge waiting time or treat the booking as cancelled after a reasonable period. If we are delayed due to traffic, adverse weather, vehicle issues, or circumstances beyond our control, we will make reasonable efforts to keep the customer informed and to complete the work as soon as practicable. However, we do not guarantee exact arrival times unless a specific timed service has been expressly agreed.

We may cancel or suspend a booking if the customer acts abusively, requests unlawful work, provides materially false information, or creates a health and safety risk. Where we cancel for reasons within our control, any prepaid amount for undelivered services will be refunded, subject to deduction of any clearly incurred costs already agreed or lawfully payable.

5. Liability and Insurance

We will take reasonable care in handling and transporting items, but liability is limited to the extent permitted by UK law. Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded. Subject to this, we are not responsible for indirect loss, loss of profits, business interruption, missed deadlines, or consequential damages.

We are not liable for pre-existing damage, goods inadequately packed by the customer, items that are inherently fragile or unstable, or loss caused by normal wear and tear during lawful handling. The customer must notify us before the job begins if any item is especially valuable, rare, or irreplaceable so that additional precautions or separate arrangements can be considered. Unless expressly agreed, we do not provide specialist insurance cover beyond the normal cover maintained for the service operation.

Any claim for damage or loss must be raised as soon as reasonably possible and, in any event, within a reasonable period after completion of the service. The customer should retain the damaged item and provide supporting evidence, such as photographs and a description of the circumstances. Our assessment may take account of packing quality, access conditions, inherent item condition, and whether the item was declared in advance.

6. Waste, Disposal, and Environmental Compliance

Where our man with van UK service includes waste removal, the customer must provide accurate details of the materials involved. We will only transport and dispose of waste where lawful and appropriate to do so. The customer must not ask us to remove hazardous waste, clinical waste, chemicals, asbestos, gas bottles, pressurised containers, electrical waste requiring special handling, or any items prohibited by law unless a specific lawful arrangement has been agreed in advance.

Waste presented for collection must be clearly identified and separated from items intended for reuse, sale, or storage. If mixed loads are supplied, the customer must tell us which items are to be treated as waste and which are to be retained. We may refuse collection of waste if the load is unsafe, improperly sorted, contaminated, or lacks the documentation required by law. Additional sorting, loading, transfer, or disposal costs may be charged where the nature of the waste differs from the original description.

Both parties must comply with all applicable waste and environmental laws, including lawful duty-of-care obligations relating to transfer, storage, transport, and disposal. The customer is responsible for ensuring that they have the legal right to dispose of the waste and that no prohibited materials are included. If we suspect unlawful disposal requests, we may decline the work and, where required, notify the relevant authority.

7. Conduct, Access, and Safety

The customer must ensure that the worksite, property, and access route are reasonably safe and suitable for loading or unloading. This includes adequate lighting, stable flooring, manageable stairways, and the removal of avoidable obstacles where practical. We may refuse to move items via unsafe access routes, narrow spaces, or unstable structures if doing so would create an unacceptable risk.

If parking restrictions, permits, or access controls affect the booking, the customer must make the necessary arrangements in advance or warn us clearly beforehand. Delays or penalties caused by the absence of required permissions may be charged to the customer. We may stop work if the customer, their representatives, or third parties behave in a threatening, discriminatory, or unsafe manner.

We expect reasonable cooperation from the customer during the service. This includes giving clear instructions, confirming item destinations, and ensuring that anyone authorising changes during the job has the authority to do so. Any instruction that materially changes the scope of the original booking may affect timing and price.

8. Ownership, Title, and Authority

The customer confirms that they have the legal right to request transport, disposal, or handling of the goods and waste involved. By booking our man and van service, the customer warrants that no item handed to us is stolen, unlawfully possessed, or subject to a legal restriction preventing transport or disposal. We rely on the customer’s authority and are not required to investigate ownership unless concerns arise.

Risk in the goods generally passes to the customer when the items are loaded, unless the service terms or the law state otherwise. Title to the goods is not transferred to us by virtue of transport or handling. If we assist with disposal or removal of waste, ownership issues remain the customer’s responsibility until lawful disposal has taken place.

If items are left behind, mislabelled, or not collected as scheduled due to the customer’s failure to prepare properly, we may charge for additional storage, redelivery, or reattendance where reasonable. Unclaimed items may be dealt with in accordance with applicable law and any agreed retention procedures.

9. Governing Law and Dispute Resolution

These Terms and Conditions and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales, unless another part of the United Kingdom applies by mandatory legal rule. The courts of the relevant jurisdiction shall have exclusive or primary authority to determine disputes, subject to any consumer rights that cannot be limited by contract.

If a disagreement arises, both parties should first attempt to resolve the matter informally and in good faith. We may ask for photographs, booking records, payment evidence, or other relevant information to help review the issue. If a claim cannot be settled informally, either party may pursue the matter through the appropriate legal process.

Man With Van Eelpieisland may update these Terms and Conditions from time to time to reflect changes in law, operational practice, or service structure. The version in force at the time of booking will normally apply to that booking unless a later lawful agreement is made. If any provision is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.